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Transportation dispatch assistance
Transportation dispatch assistance












Visit the Division of Purchasing website to learn more about future procurement opportunities. To meet these goals, Medicaid is exploring potential program improvement opportunities in the following areas:

  • Cost-effective, performance driven program administration.
  • High performing, well supported transportation providers.
  • transportation dispatch assistance

    Customer-focused, culturally competent service delivery prioritizing safety, reliability, and accessibility for people with disabilities.The high-level goals of the next NEMT contract are: The current NEMT contract was procured in 2018, updated in 2019, and is planned to be replaced in April 2021. All NEMT services are scheduled through the transportation broker and coordinated with contracted transportation providers. The broker subcontracts with transportation providers. Currently, the NEMT program is contracted to a single transportation broker who coordinates and manages the statewide program. Medicaid is in the planning and development stages for the replacement of the current NEMT program contract.

    #Transportation dispatch assistance how to

    Information for transportation providers, including how to join the MTM network, transportation provider requirements, training information, and resource materials, can be found on MTM's website. Network transportation providers may call MTM at 1-87 or email the provider help desk at any questions about NEMT services. If you or someone you are helping has questions about MTM, you have the right to get help and information in your language at no cost. Routine trips can be scheduled Monday through Friday from 8 a.m. You may reach MTM to request transportation by calling 1-87, by visiting MTM's Medicaid Transportation website, or by using MTM's Transport Service Management Portal.

  • You need to call at least 48 hours before your appointment.
  • If you have been referred for medical care outside your community, MTM may ask for a referral from your doctor before they will schedule your transportation.
  • Dispetch Experts provides each carrier with start to finish support Top market loads for any given time, an industry-leading dedicated dispatch team & back-office assistance. MTM will review your request based on the least expensive transportation available and the closest available Medicaid provider for the service. We help thousands of Carriers & Owner Operators to streamline their operations and increase their cash flow.
  • MTM will review your request and decide if Medicaid will pay for your transportation.
  • If you have a vehicle to transport yourself or family members to their appointments, please contact MTM and ask about their mileage reimbursement program.
  • If you have a medical appointment but you do not have a car, cannot operate a car, or do not have a friend or family member who can take you, you can request transportation through MTM.
  • Women's Cancer Screening (Women's Health Check).
  • Per and Polyfluoroalkyl Substances (PFAS).
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    Transportation dispatch assistance